Example of search: Order tracking, My account, Return a product
When a product is out of stock, we specify, as far as possible, the approximate time in which this product will be back in stock.
If this is not the case, we invite you to click on the button "notify me when this item is in stock" to be informed by e-mail when this product is back in stock.
We strive to maintain a regular supply of all our products, and to keep waiting times to a minimum.
As soon as you are logged in to your customer account, your shopping cart will be automatically saved in your account.
Please note: the items are not "reserved".
They are simply "saved" as long as there is sufficient stock on our site.
There is also an interesting option that you can find in "my shopping cart" at the bottom of the page, which allows you to save your cart (a selection of products) by entering a date for example or a name.
You will be able to find this selection later in the "my selections" section.
We do not have a paper catalogue.
We list new items every day.
A paper catalogue could not be kept up to date.
To receive a quotation from our customer service department, you need to :
- put the items concerned in your basket
- confirm an order by selecting payment by bank transfer
- send us an email with the order number, requesting a quote
so that we can send you the corresponding quote.
REACH: Registration Evaluation Authorisation of Chemicals
This is the registration, evaluation and authorisation of chemicals contained in mixtures or articles.
For more information, please consult this link: REACH 2018 | REACH INFO (ineris.fr)
As well as the "official" website: Understanding REACH - ECHA (europa.eu)
Specific to Europe but known throughout the world, this regulation makes it possible to limit the risks associated with production and use of products to protect the health of citizens.
This regulation covers several activities and is aimed at several types of products.
We mainly communicate on the following substances
- Heavy metals such as: lead, cadmium and nickel content in metal articles
- The presence of phthalates in PVC (tools, etc.)
- Chromium VI content in leather
- All other chemical substances that can be found in inks, paints; (available in the form of MSDS on our website)
(available as MSDS on our website)
Yes, of course.
We offer REACH declarations of conformity for free download on the product sheets.
If you do not find this information, please contact our customer service to obtain it by e-mail, or download the general certificate here.
You can also download the SDS (Safety Data Sheets) for all items such as inks, paints, ...
The safety advice, hazard statements and pictograms can be read on the product sheets