Search results : « return »

- If you are a private customer, it is possible to return these items within 15 working days of receiving your order.

To do this, please log in to your customer account and go to
> Account
> My orders
> Click on HELP AND CONTACT
> Return items

The return costs are at the customer's expense.
Your right of withdrawal does not apply in the case of cut products, personalised products (e.g. personalised charms, special orders, Cut items – Fabrics or chains) and books.

To send us your mail:
Perles & Co
# Return number
25 rue Henri Moissan
81000 ALBI
France

You will be able to choose either a refund on your payment method (except payment by and bank transfer) or a refund in the form of a credit to your account.
The refund is made within a maximum of 15 days after receipt.

- If you are a professional customer, we draw your attention to the fact that the Hamon law on the return of goods does not apply to professionals.
The returns you wish to make must be validated by our service beforehand.

Please note that the right of withdrawal provided for in the Hamon Act for consumers does not apply to purchases made for business purposes. Any return request must be approved in advance by our customer services team.

The status of your order is :

- In process or awaiting payment -> possible modification

To modify your order you must first cancel it. Don't panic, it's very simple.
here is how to proceed:

> Click on the Cancel my order button (you can choose to be refunded on the payment method or to obtain a credit note to be deducted from your next order).

> Click on the « Reorder button » (this will put all your items back in your shopping cart)
> Validate the new order by making the desired changes
> Click on the « Use my credit button » (which you will find on the payment page)

You only have to pay the difference if you add items.

- In preparation -> Your order can no longer be modified. You can return your item after receiving it in order to obtain a refund.

First of all, we invite you to check your order tracking.

If it does not provide you with the necessary information or if it has been blocked for some time we invite you to contact us at [email protected].

We will open an enquiry with the carrier.

If your order is indicated as delivered on your tracking, we invite you to wait 24 hours as there may be a delay between the tracking and the actual delivery.
After 24 hours, we invite you to contact your neighbours and your post office.

If these searches are unsuccessful, please contact us at [email protected] and
we will send you a certificate of non-receipt to be returned to us completed and
and we will tell you what to do next.