Orders, delivery, returns: find the answer in seconds.
You can pay your order by : Credit card, PayPal, Bank transfer, Bancontact (for Belgium) and iDEAL (for the Netherlands).
- By bank transfer :
To the account of Perles & Co (Crédit Agricole) :
RIB : FR76 1120 6200 5001 3430 4227 960
SWIFT code : AGRIFRPP812
Please specify the number of your order during the transaction.
Your orders pending payment by bank transfer are kept for 15 days.
After this period, your order will be cancelled and the items will be put back in stock.
It is not possible to pay your order in several instalments.
Thank you for your feedback.
Thank you, we will improve this answer. Ask customer service.
You can deduct your credit just before the finalization of your order, when you arrive at the payment stage, you can click on "use my credit".
Thank you for your feedback.
Thank you, we will improve this answer. Ask customer service.
Our bulk discounts allow you to benefit from a lower price per item when you purchase multiple quantities of the same product. The more you buy, the less you pay per item!
For example:
1 to 5 items: the price is €2.20 per item.
6 items or more: the price drops to €2.00 per item.
The discount is automatically applied to your basket as soon as you reach the required quantity. No discount code is needed!
The quantities and prices for each discount tier are displayed directly on the product page.
Thank you for your feedback.
Thank you, we will improve this answer. Ask customer service.
We have a loyalty programme, please contact our customer service to find out more about it
Thank you for your feedback.
Thank you, we will improve this answer. Ask customer service.
Make someone happy with a Perles & Co gift voucher*.
To take advantage of it or to make a loved one enjoy it, here are the steps to follow:
1) Choose the amount of the gift voucher
2) Add it as a product to your shopping cart
3) Place your order normally
4) Go back to your Perles & Co customer account
5) Go to
My Account > View full page > Gift Voucher
6) Choose "Send a gift card to a friend
7) Fill in the details of the lucky one
8) Write a short note to her/him
9) Validate to send your gift by email... and it's done!
It is also possible to print your gift voucher.
Thank you for your feedback.
Thank you, we will improve this answer. Ask customer service.
Have you received a gift voucher?
A code has been sent to you by email, you just have to log in to your customer account, then :
My Account > Display full page > Gift Vouchers Then > Enter a gift voucher code (within 1 year of receiving your code by email).
The amount of the gift voucher is credited to your account, to use it you just have to click on the button "use my credit" at the payment stage.
Thank you for your feedback.
Thank you, we will improve this answer. Ask customer service.
To use a promo code, go to :
> My account > once you have added an item(s) to your shopping cart
> View my shopping cart
> In the "Overview" box, enter the code under "I have a promotional code to use" > then APPLY
Thank you for your feedback.
Thank you, we will improve this answer. Ask customer service.
To find an invoice, nothing easier, go to :
> my account
> my orders
> Under the order concerned, click on "INVOICE".
Thank you for your feedback.
Thank you, we will improve this answer. Ask customer service.
The prices on the site are displayed by default (customers not logged in) with the French VAT (20%).
Once logged in, the prices are displayed with the VAT associated with the default address of the customer account (0% for export and the French overseas departments and territories, the VAT of each country for EU members).
Professional customers from an EU country (outside France) with a valid VAT number are exempt from paying VAT.
If they are identified, the prices for them are displayed exclusive of tax.
Thank you for your feedback.
Thank you, we will improve this answer. Ask customer service.
On our website, prices are displayed including VAT by default.
However, the total amount is calculated using the unit price excluding VAT, with VAT then added to the result.
In mainland France, for products subject to 20% VAT, the calculation is as follows:
Unit price excluding VAT × 1.20 = Unit price including VAT
Here's an example:
An item displayed at €1.00 including VAT has an approximate unit price of €0.83 excluding VAT.
If you order 10 of the same item, the calculation may be as follows:
Unit price excluding VAT: €0.83
Quantity ordered: 10
Total excluding VAT: €0.83 × 10 = €8.30
VAT at 20%: €1.66
Total including VAT: €9.96
The total is therefore €9.96 rather than €10.00 including VAT.
Why does this difference occur?
It is due to the rounding rules applied to prices. Depending on the products and quantities ordered, rounding may result in a small difference, either higher or lower, between the displayed unit price including VAT and the calculated total.
Rest assured, this is not a billing error. It is simply a difference caused by VAT calculations and rounding.
Thank you for your feedback.
Thank you, we will improve this answer. Ask customer service.
Payments by bank transfer are possible, including from countries outside the
Euro zone.
However, transfers must be made in Euros and not in foreign currency; and any transfer cost must be borne by the customer.
Thank you for your feedback.
Thank you, we will improve this answer. Ask customer service.