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You can pay your order by : Credit card, PayPal, Bank transfer, Bancontact (for Belgium) and iDEAL (for the Netherlands).

- By bank transfer :
To the account of Perles & Co (Crédit Agricole) :

RIB : FR76 1120 6200 5001 3430 4227 960

 SWIFT code : AGRIFRPP812

Please specify the number of your order during the transaction.
Your orders pending payment by bank transfer are kept for 15 days.
After this period, your order will be cancelled and the items will be put back in stock.

It is not possible to pay your order in several instalments.

Payments by bank transfer are possible, including from countries outside the
Euro zone.
However, transfers must be made in Euros and not in foreign currency; and any transfer cost must be borne by the customer.

The status of your order is :

- In process or awaiting payment -> possible modification

To modify your order you must first cancel it. Don't panic, it's very simple.
here is how to proceed:

> Click on the Cancel my order button (you can choose to be refunded on the payment method or to obtain a credit note to be deducted from your next order).

> Click on the « Reorder button » (this will put all your items back in your shopping cart)
> Validate the new order by making the desired changes
> Click on the « Use my credit button » (which you will find on the payment page)

You only have to pay the difference if you add items.

- In preparation -> Your order can no longer be modified. You can return your item after receiving it in order to obtain a refund.

You can cancel your order if it has the status :
In process or Waiting for payment

If the order is being prepared, it is no longer possible to cancel it.

To check this, you need to go to :
> Account
> My orders

To cancel the order click on Cancel my order in the section My orders.

If you have paid for the order, you can choose to be refunded on the payment method or to obtain a credit note to be deducted from your next order.
You can use this credit for a future order by clicking on « Use my credit » at the payment stage.
Please contact us at [email protected] if you wish to receive a refund on your payment method.

If you wish to modify your personal data, click on :
> Account
> View full page
> My personal information
> My address book to modify your addresses

You can enter several addresses.
During the "delivery" step, you will select the delivery address and during the "payment" step, the billing address you wish to use.

You can recover your personal data stored by Perles and Co:
> Account
> View full page
> My info - More options
> Recover your personal data stored by Perles and Co

To change your address please check your order status: account > my orders.
Your order is:

- In process or awaiting payment -> address modification possible
To change your address you must first cancel your order. Don't panic, it's very simple, here are the steps to follow
:
> Click on the button Cancel my order (the amount paid will be credited to you as a credit note to be deducted at the payment)

> Click on the Reorder button (this will put all your items back in your shopping cart)

> Confirm the new order with the correct address:

If the desired delivery address is already registered in your address book, you just have to click on "I choose another address" at the delivery stage.

If you have not yet saved your desired delivery address in your address book, you can save it beforehand in the "my address book" section or click on "change my address" at the delivery stage.

> Click on the "Use my credit" button (which you will find on the payment page)
Please note that you must validate your delivery address on the delivery method page and your billing address on the payment method page.

- In the process of preparation -> please contact our customer service so that we can see if there is still time to change your delivery address.

You can deduct your credit just before the finalization of your order, when you arrive at the payment stage, you can click on "use my credit".

To receive a quotation from our customer service department, you need to :
- put the items concerned in your basket
- confirm an order by selecting payment by bank transfer
- send us an email with the order number, requesting a quote
so that we can send you the corresponding quote.

- If you are a private customer, it is possible to return these items within 15 working days of receiving your order.

To do this, please log in to your customer account and go to
> Account
> My orders
> Click on HELP AND CONTACT
> Return items

The return costs are at the customer's expense.
Your right of withdrawal does not apply in the case of cut products, personalised products (e.g. personalised charms, special orders, Cut items – Fabrics or chains) and books.

To send us your mail:
Perles & Co
# Return number
25 rue Henri Moissan
81000 ALBI
France

You will be able to choose either a refund on your payment method (except payment by and bank transfer) or a refund in the form of a credit to your account.
The refund is made within a maximum of 15 days after receipt.

- If you are a professional customer, we draw your attention to the fact that the Hamon law on the return of goods does not apply to professionals.
The returns you wish to make must be validated by our service beforehand.

Have you received a gift voucher?

A code has been sent to you by email, you just have to log in to your customer account, then :
My Account > Display full page > Gift Vouchers Then > Enter a gift voucher code (within 1 year of receiving your code by email).

The amount of the gift voucher is credited to your account, to use it you just have to click on the button "use my credit" at the payment stage.