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Shipping costs are detailed here, depending on the country of destination (drop-down menu):
https://www.perlesandco.co.uk/page/shipping

These shipping costs vary according to 3 criteria:
- the weight of your order
- its amount
- the shipping method chosen

We are committed to making your shipping costs as low as possible, so we pay part of the shipping costs depending on the amount of your shopping cart and the shipping method you choose.

Free shipping will also be offered from 50.00€ of order including VAT, excluding shipping costs, this option is limited to France
This option is limited to France (excluding DOM-TOM) and European Union countries.
This offer is also limited to a weight not exceeding 1 kilogram for France and 500 grams for European Union countries. It only applies to the cheapest shipping method.

There are two categories, which you can select independently:

• Orders & stock alerts — order confirmation, shipping and delivery updates, as well as notifications when products you are monitoring are back in stock.
• Promotions & sales — occasional alerts about our best offers.

You can track your order with the carrier's tracking number.

- You will get it when you receive the email confirming the shipment of your order.

- You can find this number in the « My Orders » section by clicking on the order concerned.

Please note that for shipments abroad, not all shipping methods have a tracking option.
(e.g.: standard international mail)

As soon as you are logged in to your customer account, your shopping cart will be automatically saved in your account.

Please note: the items are not "reserved".
They are simply "saved" as long as there is sufficient stock on our site.

There is also an interesting option that you can find in "my shopping cart" at the bottom of the page, which allows you to save your cart (a selection of products) by entering a date for example or a name.

You will be able to find this selection later in the "my selections" section.

Make someone happy with a Perles & Co gift voucher*.

To take advantage of it or to make a loved one enjoy it, here are the steps to follow:

1) Choose the amount of the gift voucher

2) Add it as a product to your shopping cart

3) Place your order normally

4) Go back to your Perles & Co customer account

5) Go to
My Account > View full page > Gift Voucher
6) Choose "Send a gift card to a friend
7) Fill in the details of the lucky one

8) Write a short note to her/him

9) Validate to send your gift by email... and it's done!

It is also possible to print your gift voucher.

To use a promo code, go to :
> My account > once you have added an item(s) to your shopping cart
> View my shopping cart
> In the "Overview" box, enter the code under "I have a promotional code to use" > then APPLY

The status of your order is :

- In process or awaiting payment -> possible modification

To modify your order you must first cancel it. Don't panic, it's very simple.
here is how to proceed:

> Click on the Cancel my order button (you can choose to be refunded on the payment method or to obtain a credit note to be deducted from your next order).

> Click on the « Reorder button » (this will put all your items back in your shopping cart)
> Validate the new order by making the desired changes
> Click on the « Use my credit button » (which you will find on the payment page)

You only have to pay the difference if you add items.

- In preparation -> Your order can no longer be modified. You can return your item after receiving it in order to obtain a refund.

To change your address please check your order status: account > my orders.
Your order is:

- In process or awaiting payment -> address modification possible
To change your address you must first cancel your order. Don't panic, it's very simple, here are the steps to follow
:
> Click on the button Cancel my order (the amount paid will be credited to you as a credit note to be deducted at the payment)

> Click on the Reorder button (this will put all your items back in your shopping cart)

> Confirm the new order with the correct address:

If the desired delivery address is already registered in your address book, you just have to click on "I choose another address" at the delivery stage.

If you have not yet saved your desired delivery address in your address book, you can save it beforehand in the "my address book" section or click on "change my address" at the delivery stage.

> Click on the "Use my credit" button (which you will find on the payment page)
Please note that you must validate your delivery address on the delivery method page and your billing address on the payment method page.

- In the process of preparation -> please contact our customer service so that we can see if there is still time to change your delivery address.