Search results : « order »

First of all, we invite you to check your order tracking.

If it does not provide you with the necessary information or if it has been blocked for some time we invite you to contact us at [email protected].

We will open an enquiry with the carrier.

If your order is indicated as delivered on your tracking, we invite you to wait 24 hours as there may be a delay between the tracking and the actual delivery.
After 24 hours, we invite you to contact your neighbours and your post office.

If these searches are unsuccessful, please contact us at [email protected] and
we will send you a certificate of non-receipt to be returned to us completed and
and we will tell you what to do next.

The status of your order is :

- In process or awaiting payment -> possible modification

To modify your order you must first cancel it. Don't panic, it's very simple.
here is how to proceed:

> Click on the Cancel my order button (you can choose to be refunded on the payment method or to obtain a credit note to be deducted from your next order).

> Click on the « Reorder button » (this will put all your items back in your shopping cart)
> Validate the new order by making the desired changes
> Click on the « Use my credit button » (which you will find on the payment page)

You only have to pay the difference if you add items.

- In preparation -> Your order can no longer be modified. You can return your item after receiving it in order to obtain a refund.

You can track your order with the carrier's tracking number.

- You will get it when you receive the email confirming the shipment of your order.

- You can find this number in the « My Orders » section by clicking on the order concerned.

Please note that for shipments abroad, not all shipping methods have a tracking option.
(e.g.: standard international mail)

You can cancel your order if it has the status :
In process or Waiting for payment

If the order is being prepared, it is no longer possible to cancel it.

To check this, you need to go to :
> Account
> My orders

To cancel the order click on Cancel my order in the section My orders.

If you have paid for the order, you can choose to be refunded on the payment method or to obtain a credit note to be deducted from your next order.
You can use this credit for a future order by clicking on « Use my credit » at the payment stage.
Please contact us at [email protected] if you wish to receive a refund on your payment method.

YES if you have an address in our department Tarn 81000 (France).

Choose collection from the depot at the delivery stage when you place your order.

If you are passing through, please indicate our address:
Perles and Co
25 rue Henri Moissan
81000 Albi
France

You will then be offered the delivery method of collection from the depot.

At Perles & Co, we do our very best to prepare and dispatch your order as quickly as possible!

Dispatch times depend on the day and time you place your order:

Monday: your parcel will be dispatched on Tuesday.

Tuesday to Friday before 1 pm: your parcel will be dispatched the same day, in the afternoon.

Friday after 1 pm and Saturday: your parcel will be dispatched the following Monday.

Sunday: your parcel will be dispatched on Monday or Tuesday.

Please note: these times refer to order preparation and dispatch, not delivery. Delivery times depend on the courier and delivery method selected.

During busy periods (sales, Christmas holidays, etc.), dispatch times may occasionally be longer than usual.

Payments by bank transfer are possible, including from countries outside the
Euro zone.
However, transfers must be made in Euros and not in foreign currency; and any transfer cost must be borne by the customer.

Perles & Co products are delivered to the address indicated by the consumer on the invoice. Once the goods have arrived at their destination, the buyer assumes responsibility for them and must pay the relevant duties and taxes.

For overseas departments and territories:

> If you live in an overseas department (DOM), you are exempt from VAT, but you may be subject to dock dues. These taxes vary according to the nature of the products imported and the region.

> If you live in an overseas territory (TOM), you are exempt from VAT, but specific local taxes may apply.

For countries outside the EU:

> For orders shipped to countries outside the EU, you may have to pay customs duties.

> In addition to customs duties, the carrier may charge handling fees for customs clearance.

For EU countries:

> If your order is delivered to a European Union country, you will not have to pay any additional customs duties. Trade between EU member states is exempt from customs duties. Your order will therefore be processed and delivered without any additional customs charges.

Before any first order, it is essential to create a customer account on our website.

I am creating a Perles and co account:
> Click on the Log in tab at the top right of the screen.
> Click on the Register button and fill in the necessary fields.

Your Perles and Co account is created,
Welcome to your account!

Your account contains all your personal data.
You can modify these data at any time. For more information you can consult our Data Protection Policy
Data Protection Policy: https://www.perlesandco.com/rgpd.php

You wish to delete your account:
> Account > View full page > My info - More options >
Delete my account

You can pay your order by : Credit card, PayPal, Bank transfer, Bancontact (for Belgium) and iDEAL (for the Netherlands).

- By bank transfer :
To the account of Perles & Co (Crédit Agricole) :

RIB : FR76 1120 6200 5001 3430 4227 960

 SWIFT code : AGRIFRPP812

Please specify the number of your order during the transaction.
Your orders pending payment by bank transfer are kept for 15 days.
After this period, your order will be cancelled and the items will be put back in stock.

It is not possible to pay your order in several instalments.

A backorder is generated in your order when you have ordered an item (indicated as "in stock") but is actually unavailable due to an inventory error.

When a stock error occurs after you have confirmed your order, you will receive an email informing you of this and we will offer you two options:

- The item(s) will be sent to you automatically as soon as the stock is replenished.

- If however, you do not want this item anymore, please contact our customer service to obtain a credit note or a refund.

To change your address please check your order status: account > my orders.
Your order is:

- In process or awaiting payment -> address modification possible
To change your address you must first cancel your order. Don't panic, it's very simple, here are the steps to follow
:
> Click on the button Cancel my order (the amount paid will be credited to you as a credit note to be deducted at the payment)

> Click on the Reorder button (this will put all your items back in your shopping cart)

> Confirm the new order with the correct address:

If the desired delivery address is already registered in your address book, you just have to click on "I choose another address" at the delivery stage.

If you have not yet saved your desired delivery address in your address book, you can save it beforehand in the "my address book" section or click on "change my address" at the delivery stage.

> Click on the "Use my credit" button (which you will find on the payment page)
Please note that you must validate your delivery address on the delivery method page and your billing address on the payment method page.

- In the process of preparation -> please contact our customer service so that we can see if there is still time to change your delivery address.

You can deduct your credit just before the finalization of your order, when you arrive at the payment stage, you can click on "use my credit".

There are three possible reasons, in order of frequency:

• Your browser has been reinstalled, its data has been cleared, or the app has been uninstalled. In this case, the permission is lost: enable it again from My communications.
• You have enabled notifications on the device, but no category is selected. These are two separate settings, and both are required.
• Notifications are blocked in your browser settings. In this case, the page will let you know: you will need to allow them again in your browser, not on the website.

Each device must be set up separately: enabling notifications on your phone does not enable them on your computer.

It depends on the category.

For Orders & stock alerts, no: these messages are part of a service you have requested — an order you placed or a stock alert you created. They are enabled when you activate notifications.

For Promotions & sales, yes: your consent is mandatory and explicit. This option is never pre-selected, and we will not send you any promotional offers unless you have enabled it yourself.

There are two categories, which you can select independently:

• Orders & stock alerts — order confirmation, shipping and delivery updates, as well as notifications when products you are monitoring are back in stock.
• Promotions & sales — occasional alerts about our best offers.

If you notice an error in your order, a missing item or a faulty product, you can submit a claim directly via your customer account.

To do this, go to Account > My orders > View my order, then click on the ‘Return or issue’ button.

Then follow the steps in the module to submit your request. Our customer service team will then be able to review your claim and provide you with a suitable solution.

- If you are a private customer, it is possible to return these items within 15 working days of receiving your order.

To do this, please log in to your customer account and go to
> Account
> My orders
> Click on HELP AND CONTACT
> Return items

The return costs are at the customer's expense.
Your right of withdrawal does not apply in the case of cut products, personalised products (e.g. personalised charms, special orders, Cut items – Fabrics or chains) and books.

To send us your mail:
Perles & Co
# Return number
25 rue Henri Moissan
81000 ALBI
France

You will be able to choose either a refund on your payment method (except payment by and bank transfer) or a refund in the form of a credit to your account.
The refund is made within a maximum of 15 days after receipt.

- If you are a professional customer, we draw your attention to the fact that the Hamon law on the return of goods does not apply to professionals.
The returns you wish to make must be validated by our service beforehand.

Shipping costs are detailed here, depending on the country of destination (drop-down menu):
https://www.perlesandco.co.uk/page/shipping

These shipping costs vary according to 3 criteria:
- the weight of your order
- its amount
- the shipping method chosen

We are committed to making your shipping costs as low as possible, so we pay part of the shipping costs depending on the amount of your shopping cart and the shipping method you choose.

Free shipping will also be offered from 50.00€ of order including VAT, excluding shipping costs, this option is limited to France
This option is limited to France (excluding DOM-TOM) and European Union countries.
This offer is also limited to a weight not exceeding 1 kilogram for France and 500 grams for European Union countries. It only applies to the cheapest shipping method.

We don't have a physical shop, we are specialists in Internet sales but you can come and collect an order directly from the reception of our company!

See the question "Can I pick up my order on site?" for more information.

Our bulk discounts allow you to benefit from a lower price per item when you purchase multiple quantities of the same product. The more you buy, the less you pay per item!

For example:

• 1 to 5 items: the price is €2.20 per item.

• 6 items or more: the price drops to €2.00 per item.

The discount is automatically applied to your basket as soon as you reach the required quantity. No discount code is needed!

The quantities and prices for each discount tier are displayed directly on the product page.

Make someone happy with a Perles & Co gift voucher*.

To take advantage of it or to make a loved one enjoy it, here are the steps to follow:

1) Choose the amount of the gift voucher

2) Add it as a product to your shopping cart

3) Place your order normally

4) Go back to your Perles & Co customer account

5) Go to
My Account > View full page > Gift Voucher
6) Choose "Send a gift card to a friend
7) Fill in the details of the lucky one

8) Write a short note to her/him

9) Validate to send your gift by email... and it's done!

It is also possible to print your gift voucher.

To find an invoice, nothing easier, go to :
> my account
> my orders
> Under the order concerned, click on "INVOICE".

On our website, prices are displayed including VAT by default.

However, the total amount is calculated using the unit price excluding VAT, with VAT then added to the result.

In mainland France, for products subject to 20% VAT, the calculation is as follows:

Unit price excluding VAT × 1.20 = Unit price including VAT

Here's an example:

An item displayed at €1.00 including VAT has an approximate unit price of €0.83 excluding VAT.

If you order 10 of the same item, the calculation may be as follows:

• Unit price excluding VAT: €0.83

• Quantity ordered: 10

• Total excluding VAT: €0.83 × 10 = €8.30

• VAT at 20%: €1.66

• Total including VAT: €9.96

The total is therefore €9.96 rather than €10.00 including VAT.

Why does this difference occur?

It is due to the rounding rules applied to prices. Depending on the products and quantities ordered, rounding may result in a small difference, either higher or lower, between the displayed unit price including VAT and the calculated total.

Rest assured, this is not a billing error. It is simply a difference caused by VAT calculations and rounding.

To receive a quotation from our customer service department, you need to :
- put the items concerned in your basket
- confirm an order by selecting payment by bank transfer
- send us an email with the order number, requesting a quote
so that we can send you the corresponding quote.

Go to your account, open the My communications section and enable Push notifications. Your browser will then ask you to confirm.

You must be logged in to your account: notifications are linked to your orders and preferences. You may also be prompted to enable notifications while browsing the website; accepting this prompt has the same effect.