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French Online shop for beads and accessories for the creation of DIY jewellery and other creative hobbies

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Frequently asked questions - Prices - Payment

  • What are the payment methods?

    You can pay your order by : Credit card, PayPal, Bank transfer, Bancontact (for Belgium) and iDEAL (for the Netherlands).

    - By bank transfer :
    To the account of Perles & Co (Caisse d'Epargne) :

    For France : RIB : 13135 00080 08113851754 24.

    For foreign countries : IBAN number : FR76 1313 5000 8008 1138 5175 424 (Caisse d'Epargne Albi Sainte Cécile) SWIFT code : CEPAFRPP313


    Please specify the number of your order during the transaction.
    Your orders pending payment by bank transfer are kept for 15 days.
    After this period, your order will be cancelled and the items will be put back in stock.

    It is not possible to pay your order in several instalments.

    Didn't find an answer to your question? Contact us
  • How can I use my credit?

    You can deduct your credit just before the finalization of your order, when you arrive at the payment stage, you can click on "use my credit".

    Didn't find an answer to your question? Contact us
  • How do I understand the display of prices by quantity?

    This is a sliding scale tariff, here, for example :
    If you order between 1 and 5 pieces, the price per piece is €2.60.

    If you order more than 5 pieces, the price per piece is €2.30

    How do I understand the display of prices by quantity?
    Didn't find an answer to your question? Contact us
  • Is there a Perles and Co loyalty system?

    We have a loyalty programme, please contact our customer service to find out more about it

    Didn't find an answer to your question? Contact us
  • How to offer a gift voucher ?

    Make someone happy with a Perles & Co gift voucher.

    To take advantage of it or to make a loved one enjoy it, here are the steps to follow:

    1) Choose the amount of the gift voucher

    2) Add it as a product to your shopping cart

    3) Place your order normally

    4) Go back to your Perles & Co customer account

    5) Go to
    My Account > View full page > Gift Voucher
    6) Choose "Send a gift card to a friend
    7) Fill in the details of the lucky one

    8) Write a short note to her/him

    9) Validate to send your gift by email... and it's done!

    It is also possible to print your gift voucher.

    Didn't find an answer to your question? Contact us
  • How to use a gift voucher ?

    Have you received a gift voucher?

    A code has been sent to you by email, you just have to log in to your customer account, then :
    My Account > Display full page > Gift Vouchers Then > Enter a gift voucher code (within 1 year of receiving your code by email).

    The amount of the gift voucher is credited to your account, to use it you just have to click on the button "use my credit" at the payment stage.

    Didn't find an answer to your question? Contact us
  • How do I use a coupon code ?

    To use a promo code, go to :
    > My account > once you have added an item(s) to your shopping cart
    > View my shopping cart
    > In the "Overview" box, enter the code under "I have a promotional code to use" > then APPLY

    Didn't find an answer to your question? Contact us
  • Where do I find my invoice?

    To find an invoice, nothing easier, go to :
    > my account
    > my orders
    > Under the order concerned, click on "INVOICE".

    Didn't find an answer to your question? Contact us
  • Do the prices displayed include VAT?

    The prices on the site are displayed by default (customers not logged in) with the French VAT (20%).
    Once logged in, the prices are displayed with the VAT associated with the default address of the customer account (0% for export and the French overseas departments and territories, the VAT of each country for EU members).

    Professional customers from an EU country (outside France) with a valid VAT number are exempt from paying VAT.

    If they are identified, the prices for them are displayed exclusive of tax.

    Didn't find an answer to your question? Contact us
  • How are the prices calculated according to the quantities and the VAT rate?

    Prices are displayed by default with VAT.
    The calculation is as follows for France:
    Unit price excluding VAT x 1.20 = Unit price including VAT

    For example, an item displayed at 1 € including VAT has a price of 0.83 € excluding VAT (0.83x1.20=1)

    If you order several quantities of the same item, the calculation will be :
    Unit price x quantity = Total price excluding VAT x 1.20 = Total price including VAT

    Using our example with an order quantity of 10: 0.83 x 10 = 8.3 x 1.2 = 9.96 € incl. VAT and not 10 € incl. VAT

    But the rounding off game can also be unfavourable to customers ;-)

    Didn't find an answer to your question? Contact us
  • Can I pay by bank transfer if I order from outside the Euro zone? In which currency?

    Payments by bank transfer are possible, including from countries outside the
    Euro zone.
    However, transfers must be made in Euros and not in foreign currency; and any transfer cost must be borne by the customer.

    Didn't find an answer to your question? Contact us
  • Didn't find an answer to your question? Contact us