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To change your address please check your order status: account > my orders.
Your order is:

- In process or awaiting payment -> address modification possible
To change your address you must first cancel your order. Don't panic, it's very simple, here are the steps to follow
:
> Click on the button Cancel my order (the amount paid will be credited to you as a credit note to be deducted at the payment)

> Click on the Reorder button (this will put all your items back in your shopping cart)

> Confirm the new order with the correct address:

If the desired delivery address is already registered in your address book, you just have to click on "I choose another address" at the delivery stage.

If you have not yet saved your desired delivery address in your address book, you can save it beforehand in the "my address book" section or click on "change my address" at the delivery stage.

> Click on the "Use my credit" button (which you will find on the payment page)
Please note that you must validate your delivery address on the delivery method page and your billing address on the payment method page.

- In the process of preparation -> please contact our customer service so that we can see if there is still time to change your delivery address.

First of all, we invite you to check your order tracking.

If it does not provide you with the necessary information or if it has been blocked for some time we invite you to contact us at [email protected].

We will open an enquiry with the carrier.

If your order is indicated as delivered on your tracking, we invite you to wait 24 hours as there may be a delay between the tracking and the actual delivery.
After 24 hours, we invite you to contact your neighbours and your post office.

If these searches are unsuccessful, please contact us at [email protected] and
we will send you a certificate of non-receipt to be returned to us completed and
and we will tell you what to do next.

If you wish to modify your personal data, click on :
> Account
> View full page
> My personal information
> My address book to modify your addresses

You can enter several addresses.
During the "delivery" step, you will select the delivery address and during the "payment" step, the billing address you wish to use.

You can recover your personal data stored by Perles and Co:
> Account
> View full page
> My info - More options
> Recover your personal data stored by Perles and Co

YES if you have an address in our department Tarn 81000 (France).

Choose collection from the depot at the delivery stage when you place your order.

If you are passing through, please indicate our address:
Perles and Co
25 rue Henri Moissan
81000 Albi
France

You will then be offered the delivery method of collection from the depot.

There are two categories, which you can select independently:

• Orders & stock alerts — order confirmation, shipping and delivery updates, as well as notifications when products you are monitoring are back in stock.
• Promotions & sales — occasional alerts about our best offers.