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Perles & Co products are delivered to the address indicated by the consumer on the invoice. Once the goods have arrived at their destination, the buyer assumes responsibility for them and must pay the relevant duties and taxes.

For overseas departments and territories:

> If you live in an overseas department (DOM), you are exempt from VAT, but you may be subject to dock dues. These taxes vary according to the nature of the products imported and the region.

> If you live in an overseas territory (TOM), you are exempt from VAT, but specific local taxes may apply.

For countries outside the EU:

> For orders shipped to countries outside the EU, you may have to pay customs duties.

> In addition to customs duties, the carrier may charge handling fees for customs clearance.

For EU countries:

> If your order is delivered to a European Union country, you will not have to pay any additional customs duties. Trade between EU member states is exempt from customs duties. Your order will therefore be processed and delivered without any additional customs charges.

Shipping costs are detailed here, depending on the country of destination (drop-down menu):
https://www.perlesandco.co.uk/page/shipping

These shipping costs vary according to 3 criteria:
- the weight of your order
- its amount
- the shipping method chosen

We are committed to making your shipping costs as low as possible, so we pay part of the shipping costs depending on the amount of your shopping cart and the shipping method you choose.

Free shipping will also be offered from 50.00€ of order including VAT, excluding shipping costs, this option is limited to France
This option is limited to France (excluding DOM-TOM) and European Union countries.
This offer is also limited to a weight not exceeding 1 kilogram for France and 500 grams for European Union countries. It only applies to the cheapest shipping method.

We don't have a physical shop, we are specialists in Internet sales but you can come and collect an order directly from the reception of our company!

See the question "Can I pick up my order on site?" for more information.

At Perles & Co, we do our very best to prepare and dispatch your order as quickly as possible!

Dispatch times depend on the day and time you place your order:

Monday: your parcel will be dispatched on Tuesday.

Tuesday to Friday before 1 pm: your parcel will be dispatched the same day, in the afternoon.

Friday after 1 pm and Saturday: your parcel will be dispatched the following Monday.

Sunday: your parcel will be dispatched on Monday or Tuesday.

Please note: these times refer to order preparation and dispatch, not delivery. Delivery times depend on the courier and delivery method selected.

During busy periods (sales, Christmas holidays, etc.), dispatch times may occasionally be longer than usual.

- If you are a private customer, it is possible to return these items within 15 working days of receiving your order.

To do this, please log in to your customer account and go to
> Account
> My orders
> Click on HELP AND CONTACT
> Return items

The return costs are at the customer's expense.
Your right of withdrawal does not apply in the case of cut products, personalised products (e.g. personalised charms, special orders, Cut items – Fabrics or chains) and books.

To send us your mail:
Perles & Co
# Return number
25 rue Henri Moissan
81000 ALBI
France

You will be able to choose either a refund on your payment method (except payment by and bank transfer) or a refund in the form of a credit to your account.
The refund is made within a maximum of 15 days after receipt.

- If you are a professional customer, we draw your attention to the fact that the Hamon law on the return of goods does not apply to professionals.
The returns you wish to make must be validated by our service beforehand.

YES if you have an address in our department Tarn 81000 (France).

Choose collection from the depot at the delivery stage when you place your order.

If you are passing through, please indicate our address:
Perles and Co
25 rue Henri Moissan
81000 Albi
France

You will then be offered the delivery method of collection from the depot.