Free shipping on orders over 50€ up to 500g
French Online shop for beads and accessories for the creation of DIY jewellery and other creative hobbies
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Terms and conditions of sale
Preamble
The perlesandco.com online store has been set up by the Internet et E-commerce company, which is the operator of this site.
The company Internet et E-commerce is a SAS with a capital of 105.000,00€ whose head office is located at 25 Rue Henri Moissan 81000 Albi.
It is registered in the Albi Trade and Companies Register under number 453 605 933 and has an intra-community VAT number of FR58453605933,
RCP Axa France IARD, No. 3410523404,
ADEME - CITEO : FR215182_01ZYUW
Ecomaison : FR215182_12IDLT
You can contact Internet et E-commerce either by telephone at 0531511000 or by e-mail [email protected].
These general terms and conditions of sale apply to the www.perlesandco.co.uk website as well as to all www.perlesandco.es,www.perlesandco.it,www.perlesandco.co.uk andwww.perlesandco.de.com websites .
Any order taken for a product appearing in the online store of the website perlesandco.com implies the prior acceptance of these general conditions and of the conditions of use of our website appearing in our legal notice.
Consequently, the consumer acknowledges that he/she has been fully informed of the fact that his/her agreement to the content of these general terms and conditions does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented within the framework of the website store.
The consumer has the option of saving or editing these general terms and conditions.These general terms and conditions of sale may be subject to change. In this case, the applicable conditions will be those in force on the site at the date of the order.
The online store set up by the Internet et E-commerce company as part of the website contains the following information:
All this information is presented in French. The consumer declares that he/she has full legal capacity to enter into the present terms and conditions.
Article 1 : Purpose
The present general conditions express the entirety of the obligations of the parties. In this sense, the consumer is deemed to accept without reservation all the provisions of these general conditions of sale. For its part, Internet et E-commerce undertakes to respect its role as a retailer within the framework of these conditions.
Article 2: Placing orders
The customer accepts the use of e-mail to send information requested for the conclusion of the contract or sent during its execution.
The various stages involved in concluding the contract electronically are as follows:
The technical means enabling the user to identify and correct data entry errors prior to the conclusion of the contract are as follows: the order can be modified at any time prior to payment.
The languages offered for the conclusion of the contract are: French, Spanish, English, German and Italian.
Any order form signed by the customer by "double-clicking" constitutes an irrevocable acceptance which can only be challenged in the cases exhaustively provided for in the present general sales conditions, such as "right of withdrawal" and "out-of-stock condition".
The customer is solely responsible for maintaining the confidentiality of his password; the customer must choose a complex, unique password, and keep it secret by not communicating it to anyone. In the event of detection of an abnormal connection or potential risk, the account may be suspended or the password forced to be reset.
Article 3: Order confirmation
Contractual information will be confirmed by an automatically generated e-mail sent to the e-mail address given when the customer account was created. Certain orders may be checked by our verification department. In this case, you will be notified by e-mail of the supporting documents to be sent in order to obtain final validation of your order. Internet et E-commerce reserves the right to cancel the order in the event of non-receipt of these supporting documents or receipt of documents deemed to be non-compliant.
Orders paid by cheque will only be processed on receipt of payment. Shipping times are recalculated from the date of receipt of payment.
Internet et E-commerce advises the customer to keep all data relating to the order on paper or on a reliable computer medium. The customer is responsible for verifying the completeness and accuracy of the information provided to Internet et E-commerce. Internet et E-commerce cannot be held responsible for any data entry errors and the consequences thereof in terms of delays or errors in delivery. In this context, all costs incurred for re-shipment will be charged to the customer.
Article 4 : Proof of transaction
The computerized registers, kept in the computer systems of the company Internet et E-commerce under reasonable conditions of security, will be considered as proof of communications, orders and payments between the parties. Purchase orders and invoices are archived on a reliable and durable medium that can be produced as proof. The Vendor archives order forms and invoices on its servers (copies can be downloaded from the customer account).
Article 5: Product information
On its website, Internet et E-commerce presents the products for sale with the characteristics required to comply with article L 111-1 of the French Consumer Code, which states thatThe company Internet et E-commerce presents on its website the products for sale with the necessary characteristics to comply with Article L 111-1 of the French Consumer Code, which provides for the possibility for the potential consumer to know the essential characteristics of the products he/she wishes to purchase before placing a final order.
The offers presented by Internet et E-commerce are only valid while stocks last. Internet et E-commerce reserves the right to modify the assortment of products according to the constraints imposed by its suppliers.
Article 6 : Prices
Prices are indicated in Euros.
They do not include delivery charges, which are invoiced in addition and indicated before final validation of the order.
Prices include VAT applicable on the date of the order, and any change in the legal rate of VAT will automatically be reflected in the price of the products presented on the site, on the date stipulated by the implementing decree.
Payment must be made in full at the time of ordering, unless a specific offer is indicated on the site. At no time may sums paid in advance be considered as deposits.
Article 7 : Payment methods
To pay for an order, the customer has a choice of all the methods of payment indicated on the order form, i.e.: bank card, cheque, bank transfer, money order, Paypal, gift vouchers purchased on the site.
Cheques must be issued by a bank domiciled in metropolitan France or Monaco. Orders paid by cheque, bank transfer or money order will only be processed on receipt of payment. Delivery times are recalculated from the date of receipt of payment.
Checks are deposited every weekend and are accepted for a maximum amount of €90.
Internet et E-commerce reserves the right to suspend order processing and delivery in the event of refusal to authorize payment by credit card or in the event of non-payment.
The company Internet et E-commerce reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is being administered.
The Internet et E-commerce company has set up an order verification procedure designed to ensure that no-one uses another person's bank details without their knowledge.
The order will be validated only after receipt and verification by our services of the supporting documents sent. If these documents are not received within 15 days of the order being placed, the order will be deemed cancelled automatically.
Internet et E-commerce retains full ownership of the products sold until full payment has been received for all sums due by the customer in connection with the order, including taxes and charges.
Article 8 : Product availability
All products that can be ordered on the www.perlesandco.co.uk website are in stock at our premises. Each item ordered is automatically deducted from stock. When an item is no longer in stock, the "Availability" button indicates this. Consequently, orders are normally dispatched the same day or the day after payment is received (immediate if by credit card).
In the event of unavailability of the product ordered due to a stock error, the customer will be informed as soon as possible and will have the option of cancelling the order in accordance with legal conditions.
Article 9 : Delivery terms and conditions of free shipping
Products are delivered to the address provided by the customer on the order form, in accordance with the DAP incoterm. Perlesandco organizes the transport, the goods are delivered customs cleared, ready to be unloaded at the place of destination. The buyer is responsible for the payment of duties and taxes due on the import and unloading of the goods at destination.
Only the costs of insurance and unloading at destination are to be borne by the buyer.
The customer is responsible for verifying the completeness and accuracy of the information provided to Internet et E-commerce. Internet et E-commerce cannot be held responsible for any data entry errors and the consequences thereof in terms of delivery delays or errors. In this context, all costs incurred for the reshipment of the order will be entirely at the customer's expense.
Furthermore, any modification of the delivery terms made directly by the customer to the carrier releases Internet et E-commerce from any liability in the event of: late delivery, delivery to the wrong address, lost or undelivered parcel.
All risk of loss or damage to the goods is transferred to the customer when the customer or a third party designated by the customer, other than the carrier proposed by the seller, takes physical possession of the goods. The customer is advised to refuse delivery if the goods are damaged or missing, or if the package has been opened or repackaged. In the event of loss or damage, the customer must make precise and detailed written reservations on the carrier's delivery note in the presence of the carrier or his employees, and send the carrier a registered letter setting out the reservations, within 3 days of delivery.In the event of a delay in delivery of more than three days in relation to the date we indicated in the dispatch e-mail, we suggest you check with your post office that the parcel is not awaiting delivery, and then, if necessary, inform us of the delay by sending us an e-mail.
We will then contact the Post Office to start an investigation. A Poste investigation can take up to 21 working days from the date it is opened. If the product is found during this period, it will be sent to your home address immediately. If, on the other hand, the product is not found at the end of the 21 working day investigation period, the Post Office considers the parcel to be lost. It is only after this period that we can send you a replacement product, at our expense. If the product(s) ordered are no longer available at that time, we will reimburse you for the amount of the products affected by the carrier's loss.
The offer of free shipping on orders of €50.00 or more, including VAT and excluding shipping costs, is limited to France (excluding postal codes identified as hard-to-reach areas by our carriers and excluding French overseas departments and territories) and European Union countries (excluding the Canary Islands). This offer is also limited to a weight not exceeding 1 kilogram for France and 500 grams for European Union countries. It applies only to the cheapest shipping method (tracked mail or priority letter).
Article 10: Delivery problems caused by the carrier
Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged parcel, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reserves", accompanied by the customer's signature.
In the case of a parcel sent by La Poste, if the parcel arrives open or damaged (notably with the presence of the yellow "La Poste" scotch tape), it is essential that the customer has the postman or the postman's agent establish that the parcel has been damaged.tablissement par le facteur ou le bureau de Poste dont il dépend un " constat de spoliation " (constat 170) afin que Internet et E-commerce puisse ouvrir une enquête et une procédure d'indemnisation.
Delivery with PIN code - Responsibilities
In the case of deliveries requiring a PIN code, it is imperative that this code only be given to the delivery person personally, at the time of delivery.
Article 11: Right of withdrawal applicable to consumers only
Withdrawal period - You have the right to withdraw from this contract without giving any pattern within fourteen days. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods.
To exercise your right of withdrawal, you must notify us (Internet et E-commerce, 25 Rue Henri Moissan 81000 Albi, telephone 0531511000 or e-mail [email protected]) of your decision to withdraw from the contract.cision of withdrawal by means of an unambiguous statement (e.g. letter sent by post or e-mail). You can use the model withdrawal form available in your customer account, but this is not compulsory. Alternatively, you can complete and submit the model withdrawal form or any other unambiguous statement on our website [insert website address]. If you use this option, we will immediately send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by e-mail). In order for the withdrawal period to be respected, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the expiration of the withdrawal period.
Effects of withdrawal - In the event of your withdrawal from this contract, we will refund all payments received from you (returned items), no later than fourteen days from the date of receipt of your return. We will make the refund using the same payment method you used for the original transaction, or by crediting your customer account (depending on the refund method you chose when registering your return); in any case, this refund will not incur any costs for you. We may defer reimbursement until we have received the goods or until you have provided proof of shipment of the goods, whichever comes first.
Delivery charges will only be refunded if the order is returned in full.
Product returns. You must return the goods to us without undue delay and, in any event, no later than fourteen days after you have informed us of your decision to withdraw from this contract. This deadline is deemed to have been met if you return the goods before the fourteen-day period has expired.
Return costs. You will be responsible for the direct costs of returning the goods; these costs can be estimated on the LAPOSTE website https://www.laposte.fr/.
Liability. You are only liable for the depreciation of the good resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the good.
Exclusions - The right of withdrawal is excluded for products and services listed in article L221-28 of the French Consumer Code.
Internet et E-commerce recommends that consumers return their products by Colissimo with a recommendation or additional insurance guaranteeing, where applicable, compensation for the products up to their actual market value in the event of spoliation or loss of these goods.
Please note For your returned products to be accepted by our teams, they must be returned to us in a condition that allows them to be put back on sale, and packaged in their original packaging.
For Professionals, please refer to Article 18: Stipulations Applicable to Professionals Only.
Article 12: Applicable law
French law is applicable without prejudice to the application of mandatory legislative rights granted to consumers or of a more protective mandatory law by a foreign court seized by a consumer in the corresponding country.
Article 13: Intellectual property
All texts, comments, works, illustrations and images reproduced on perlesandco.com are reserved under copyright and intellectual property law worldwide. As such, and in accordance with the provisions of the French Intellectual Property Code, only use for private purposes is authorized, subject to different, or even more restrictive, provisions of the Intellectual Property Code. Any total or partial reproduction of the perlesandco.com website is strictly forbidden.
Article 14: Legal warranty applicable to consumers only
Professional liable for legal warranties :
The Seller's commercial warranty does not preclude the benefit of the legal warranty against hidden defects in the products sold and the legal warranty against defects in conformity of the goods with the contract, in accordance with the provisions of articles 1641 to 1648 of the French Civil Code.
Legal warranty of conformity (see reference texts below):
When the customer acts under the legal warranty of conformity :
The consumer has a period of two years from the date of delivery of the goods to obtain the implementation of the legal warranty of conformity in the event of the appearance of a defect in conformity. During this period, the consumer is only required to establish the existence of the lack of conformity, and not the date of its appearance.
Where the contract for the sale of the goods provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the consumer is obliged to prove the existence of the lack of conformity and not the date of its appearance.two years, the legal warranty applies to this digital content or digital service for the entire period of supply. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or service, and not the date of its appearance.
The legal warranty of conformity obliges the professional, where applicable, to provide all updates necessary to maintain the conformity of the good.
The legal warranty of conformity entitles the consumer to repair or replacement of the good within thirty days of his request, free of charge and without any major inconvenience for him.
If the good is repaired under the legal warranty of conformity, the consumer benefits from a six-month extension of the initial warranty.
If the consumer asks for the good to be repaired, but the seller requires it to be replaced, the legal warranty of conformity is renewed for a period of two years from the date of replacement of the good.
The consumer may obtain a reduction in the purchase price by keeping the good, or terminate the contract by obtaining a full refund against return of the good, if :
1° The trader refuses to repair or replace the goods;
2° The repair or replacement of the goods takes place after a period of thirty days;
3° The repair or replacement of the goods causes a major inconvenience to the consumer, in particular when the consumer has to bear the costs of taking back or replacing the goods.
4° The non-conformity of the good persists despite the seller's unsuccessful attempt to bring the good into conformity.
The consumer is also entitled to a reduction in the price of the goods or to rescission of the contract where the lack of conformity is so serious as to justify immediate reduction in the price or rescission of the contract. In this case, the consumer is not obliged to request repair or replacement of the goods beforehand.
The consumer is not entitled to have the sale rescinded if the lack of conformity is minor.
Any period of immobilization of the good with a view to its repair or replacement suspends the warranty which remained in force until the delivery of the reconditioned good.
The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the French Consumer Code.
Any seller who obstructs the implementation of the legal guarantee of conformity in bad faith is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual sales (article L. 241-5 of the French Consumer Code).
Consumers are also covered by the legal warranty for hidden defects under articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the good is kept, or to a full refund in exchange for the return of the good.
Legal warranty for hidden defects on products sold
Article 1641 of the French Civil Code: The seller is bound by the warranty for hidden defects in the thing sold which render it unfit for the use for which it was intended, or which so diminish this use that the buyer would not have acquired it, or would have given only a lower price for it, if he had known of them.
Article 1644 of the Civil Code: In the case of articles 1641 and 1643, the buyer has the choice of returning the item and having the price refunded, or keeping the item and having part of the price refunded.
Article 1648 paragraph 1 of the French Civil Code: The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.
Article 15: Data protection - Protection of your personal data.
For further information: https: //www.perlesandco.co.uk/page/rgpd
Data controller :
Purpose of processing (and legal basis): The Vendor collects personal data concerning the customer. This information is used in particular for operations relating to customer management (contract performance), canvassing and the management of promotional operations (consent or legitimate interest in similar products and services).interest in similar products and services), cookies (consent or legitimate interest in securing and operating our site), and the compilation of sales statistics (legitimate interest in knowing our customers and their needs).and financial management), the management of requests for access, rectification and opposition (legal obligation), the management of unpaid invoices and litigation (legitimate interest in defending the company), the use of our website for theuse of our chatbot (legitimate interest in developing a conversational agent service to help users of the website), management of reviews (legitimate interest in customer satisfaction).
Information will be collected by Internet et E-Commerce for the following purposes:
Recipients: This data may be communicated to any of the Vendor's partners responsible for processing, managing and paying for orders (banks, payment, IT and chatbot service providers, carriers, etc.). With the consent of the customer or site user, this data may be used to send information and promotional offers from the Vendor, which the customer or user may unsubscribe from at any time. Some of the data you provide us with may be transferred to our subcontractors to enable us to execute the sales contract and meet our legal obligations (bookkeeping, among others). Our transport partners such as La Poste, Chronopost, UPS for example, as well as our accounting firm or our payment partners such as Crédit Agricole or Paypal are among the subcontractors to whom we may transfer all or part of your personal data.
Customers have the right to access, rectify, delete, limit the processing of, port or oppose their personal data, and to determine the fate of their data on their death. These rights may be exercised by writing to Internet et E-commerce 25 Rue Henri Moissan 81000 Albi.
The customer has the right to lodge a complaint with a supervisory authority, such as the CNIL in France.
The consumer is informed of his or her right to register on the telephone canvassing opposition list.
Retention periods: Personal data collected on the site and its variants are kept for a maximum of 3 years from the end of the commercial relationship (customers) or the last contact (prospects), except in the case of persons authorizing us to keep them for longer. Any new connection to our site during which the customer or prospect identifies him/herself will start this 3-year period. Subscriptions to our various newsletters remain valid until you unsubscribe.
Article 16: Consumer mediation service
In the event of a dispute, the customer is hereby informed that he/she may have recourse to conventional mediation or any other alternative dispute resolution method. In the event of a dispute or claim, the consumer should first contact Internet et E-commerce to obtain an amicable solution.
In the event of unresolved disputes between the Professional and the Consumer, the latter has one year to refer the matter to the Consumer Mediator. If the conditions are met, a consumer mediation will take place according to the texts and process in force. Consumer mediation is an out-of-court settlement of consumer disputes. The procedure is free of charge for the consumer.
The consumer can contact the mediator at the following address:
Service de Médiation de la consommation :MEDIATION - VIVONS MIEUX ENSEMBLE,www.mediation-vivons-mieux-ensemble.fr ;[email protected], 2 impasse de Beauregard, 54 000 NANCY
Article 17: Donations to selected associations
Internet et E-Commerce, via its website Perlesandco offers its customers the opportunity to benefit from gifts based on the amount of their order.
The customer may choose to forego these gifts and ask Internet et E-Commerce to make a donation to the selected association at the time of ordering equivalent to 1% of the amount of the order. Internet et E-Commerce will then be considered as the donor.
Article 18 : STIPULATIONS APPLICABLE TO PROFESSIONALS ONLY
Transport. Transport risks are the responsibility of the professional customer. Internet et E-commerce cannot be held responsible for delays in delivery due to errors or disruptions attributable to the carriers (total or partial strike, notably of postal services and means of transport and/or communications). Delivery times are given for information only; they depend in particular on the availability of suppliers and carriers.
The professional customer is required to check the condition of the packaging of the goods on delivery and to report any damage due to the carrier on the delivery slip, as well as to the Internet et E-commerce company, within 3 days of receipt from the carrier, in accordance with article L. 133-3 du code de commerce, the consumer will be notified by e-mail of the imminence of a shipment concerning his order.
Repair ceiling. Subject to mandatory legal provisions, THE TOTAL AND COMBINED LIABILITY OF OUR COMPANY, WHATEVER THE CAUSE, IS LIMITED TO THE AMOUNT PAID BY THE CUSTOMER FOR THE ORDER CONCERNED. En aucun cas, n’ouvriront droit à réparation de la part de notre Société les préjudices indirects et/ou immatériels ou moraux, à savoir notamment les préjudices financiers ou commerciaux tels que perte de bénéfice, perte de commande, perte d’loss of profits, loss of orders, operating loss, loss of data, loss of earnings, damage to image, interruption of service, as well as damages of the same nature resulting from a claim brought against our Company by the Customer as a result of damage suffered by a third party.
Reservation of ownership clause. The transfer of ownership of goods delivered to the customer will only take place after full payment of the price in principal and accessory.
Limitation period. Notwithstanding article L110-4 of the French Commercial Code, no claim by a professional customer will be admissible after a period of 1 year from the date of the order.
Prior and compulsory conciliation and competent court. The parties declare their intention to give priority to finding an amicable solution to any dispute arising from the application or interpretation of the present contract. In the absence of an amicable agreement within a maximum period of one month from the date of the dispute, all disputes relating to the formation, performancecution and termination of the contractual obligations between the parties shall be submitted to the ALBI Commercial Court, although our company reserves the right to bring the matter before the court having territorial jurisdiction over the Customer's registered office. The attribution of jurisdiction is general and applies whether it is a main claim, an incidental claim, an action on the merits or a summary proceeding.
Model withdrawal form
Or Please complete and return this form only if you wish to withdraw from the contract)
For the attention of Internet et E-commerce , 25 Rue Henri Moissan 81000 Albi :
I/We* hereby notify you of my/our* withdrawal from the contract for the sale of the goods listed below.
Customer no. :
Order number :
Ordered on*/Received on* :
Surname/First name :
Address :
Signature Date
*Delete as appropriate
Updated on 04/06/2025
