Frequently asked questions -

• What is the Perles & Co app?

  It is our website, which you can install on your phone like an app. It can be installed directly from your browser, without going through the App Store or Google Play, and takes up almost no storage space. Once installed, you can access it from an icon on your home screen.

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• How do I install it on an iPhone or iPad?

  Open the website in Safari, tap the Share button (the square with an upward arrow), then select Add to Home Screen.
  Please note: on iPhone and iPad, this installation is only possible with Safari. The option is not available in Chrome, Firefox or the Google app — this is a limitation imposed by Apple.

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• How do I install it on Android or on a computer?

  On Android, an installation prompt will appear when you visit our website. You can also open your browser menu and select Install app.

  On a computer, we do not display an installation prompt, but you can still install it: a small installation icon will appear in the address bar of Chrome or Edge.

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• How do I enable notifications?

  Go to your account, open the My communications section and enable Push notifications. Your browser will then ask you to confirm.

  You must be logged in to your account: notifications are linked to your orders and preferences. You may also be prompted to enable notifications while browsing the website; accepting this prompt has the same effect.

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• Why can't I enable notifications on my iPhone?

  Apple requires the app to be installed on your Home Screen and opened from its icon. Notifications cannot be enabled from a regular Safari tab.

  First install the app, then reopen the website from the icon on your Home Screen. You will then be able to enable notifications.

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• I've enabled notifications, but I'm not receiving any.

  There are three possible reasons, in order of frequency:

  • Your browser has been reinstalled, its data has been cleared, or the app has been uninstalled. In this case, the permission is lost: enable it again from My communications.
  • You have enabled notifications on the device, but no category is selected. These are two separate settings, and both are required.
  • Notifications are blocked in your browser settings. In this case, the page will let you know: you will need to allow them again in your browser, not on the website.

  Each device must be set up separately: enabling notifications on your phone does not enable them on your computer.

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• What notifications will I receive?

  There are two categories, which you can select independently:

  • Orders & stock alerts — order confirmation, shipping and delivery updates, as well as notifications when products you are monitoring are back in stock.
  • Promotions & sales — occasional alerts about our best offers.

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• Do I need to give my consent to receive them?

  It depends on the category.

  For Orders & stock alerts, no: these messages are part of a service you have requested — an order you placed or a stock alert you created. They are enabled when you activate notifications.

  For Promotions & sales, yes: your consent is mandatory and explicit. This option is never pre-selected, and we will not send you any promotional offers unless you have enabled it yourself.

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• How do I unsubscribe?

  From My communications, at any time and without having to provide a reason:

  • deselect a category if you only want to receive notifications from the other one;
  • or turn off Push notifications to stop all notifications on this device.

  The change takes effect immediately. Each of your choices, whether enabling or disabling notifications, is recorded and dated in accordance with applicable regulations. We store your browser type and the date of your choices, but never the content of your notifications.

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• I selected “Not now”. When will the prompt appear again?
  • Prompt to install the app: in 30 days.
  • Prompt to enable notifications: in 15 days.

  Closing the window using the Esc key is the same as selecting “Not now”. Your browser remembers this choice: if you clear your browser data or switch to another browser, the prompt may appear again sooner.

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• I don't want to see these prompts anymore

  Decline notifications when your browser asks you, rather than simply closing or declining our prompt. We will then no longer ask you to enable them. We only display this prompt to users who have not yet made a choice in their browser.

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