Free shipping on orders over 50€ up to 500g
French Online shop for beads and accessories for the creation of DIY jewellery and other creative hobbies
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Example of search: Order tracking, My account, Return a product
If you notice an error, an oversight or a defective item, please contact us at [email protected].
Please notify us as soon as possible upon receipt of your order, so that we can check the batch concerned and plan a possible refund.
Please note:
Please give us your order number and the exact reference of the items concerned.
If there is an error or a defect, please send us a photo as well.
- If you are a private customer, it is possible to return these items within 15 working days of receiving your order.
To do this, please log in to your customer account and go to
> Account
> My orders
> Click on HELP AND CONTACT
> Return items
The return costs are at the customer's expense.
Your right of withdrawal does not apply in the case of cut products, personalised products (e.g. personalised charms, special orders, Cut items – Fabrics or chains) and books.
To send us your mail:
Perles & Co
# Return number
25 rue Henri Moissan
81000 ALBI
France
You will be able to choose either a refund on your payment method (except payment by and bank transfer) or a refund in the form of a credit to your account.
The refund is made within a maximum of 15 days after receipt.
- If you are a professional customer, we draw your attention to the fact that the Hamon law on the return of goods does not apply to professionals.
The returns you wish to make must be validated by our service beforehand.
A backorder is generated in your order when you have ordered an item (indicated as "in stock") but is actually unavailable due to an inventory error.
When a stock error occurs after you have confirmed your order, you will receive an email informing you of this and we will offer you two options:
- The item(s) will be sent to you automatically as soon as the stock is replenished.
- If however, you do not want this item anymore, please contact our customer service to obtain a credit note or a refund.
At Perles & Co, we are concerned about reducing our environmental impact and we believe that the 3R rule - Reduce, Reuse and Recycle - is fundamental. For several years now, we have been looking for solutions to reduce our consumption of plastic and packaging.
One of our main subjects of work is to reduce the number of small plastic bags in which your favourite beads and components are packed. However, alternative solutions such as paper, cardboard or kraft are not always practical or suitable for our products. The advantage of today's bags is that they are reusable and transparent! It's true that they are very practical for storing your beads while still being able to see your material.
You may have noticed in the last few months that the border on our plastic bags has changed colour (it used to be red, now it's green). The plastic material used in these bags is partially bio-based (sugar cane). We have worked with the Minigrip brand, whose bags are made in France, since the beginning of Perles & Co.
But for us, this is still not enough, so we are setting up a process to recover these small plastic bags.
Unfortunately, for transport costs reasons, this service is only available for the French territory for the moment.
