A relationship of trust with you!

We have chosen to build a transparent relationship with our customers: we provide reliable information, take your comments into account, anticipate your needs, react to the latest trends and respect our commitments.
Moreover, we are very attentive to our customers' opinions. Your opinion counts for a lot!
Your feedback on our products allows us to question ourselves every day, to progress and to improve.

Customer satisfaction is our priority

We are constantly looking for ideas to improve our services to best meet your needs.
In addition, we support you at every stage of your creative projects, thanks to our advice and tips, our creative tutorials, our YouTube channel and our technical data sheets.
Our sales team is at your service! All requests and customer complaints are dealt with in an adapted, personalised manner and as quickly as possible. Each customer is unique!
More than 25 new products are offered daily on our website, and we are committed to processing and shipping your orders as quickly as possible.

Each department is committed at its own level to serving the customer

>>>> PURCHASING :

• Researching specific products at the request of our customers.
• Follow the trends in order to offer the best products of the season.
• Offer bulk packaging when possible.
• Study quotations on request.
• Search for the right supplier, at the right price, in the shortest possible time and in line with our values.

>>>> LOGISTICS :

• Check the quality of items on receipt.
• Check the quality of items following a customer request.
• Carefully wrap the products with Perles & Co tissue paper, without forgetting the addition of several selected gifts or surprises.
• Dispatch the orders as soon as possible.

>>>> CATALOGUE :

• Provide a detailed description, specify the characteristics, provide rigorous information and relevant advice for each product
• Highlight products in quality photos
• Present additional photos to see how an item looks on a piece of jewellery or when it is worn.
• Include in each product sheet compatibility with other products to create DIY jewellery more easily
• Suggest creative tutorials to inspire our customers or sheets to learn the right technical gestures.
• Update the products in our catalogue on a daily basis according to restocking, customer feedback, changes in suppliers, etc.

>>>> MARKETING :

• Satisfy customers without moderation through a pleasant site, tutorials for all levels, advice and tips, videos...
• Keeping customers informed of the latest beads, new products, tutorials...
• Create and animate a real community of enthusiasts, who meet for the pleasure of sharing, exchanging and creating.
• To constantly search for original and trendy creative ideas to inspire all creators.
• To give advice and tips from experts and partners, with whom we work in confidence, on how to make your own DIY as a gift or for yourself.

>>>> CUSTOMERS:

• To be present 5 days a week from 8.30am to 6.30pm and on Saturday mornings until 1pm.
• To provide a quality listening service and give a personalised response to each customer.
• Respond via FAQ, live phone (no robots) and emails within 48 hours maximum.

>>>> WEB DEVELOPMENT:

• Continuously improve the website for a pleasant and optimal navigation in this Ali Baba's cave of beads and creative hobbies.
• Adding new features to the website