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Ordering info -FAQ

Perles & Co Ordering Info

Product selection

All the items we display on our website are in stock. Articles that are temporarily out of stock are marked with « Availability ».

The Shopping Cart
Choose from the rich variety of our products on our shop and add them to your cart.
To arrive at the shopping cart from any other page, click on the shopping cart icon located in the upper right corner of each page. Once at the shopping cart, you can review all the items that you have placed in your shopping cart and information about each item. You can also make some changes to your shopping cart here, such as modify quantities or remove an item from your shopping cart. If you wish to continue shopping, click the "Continue Shopping"button. If you are finished selecting items, click the "Proceed to Checkout" button.
USEFUL : If you have registered and have logged in, the contents of your shopping cart is remembered even after logout.

Temporarily out of stock
We offer you the option of being notified when the items you like are just back in stock. Just click on “Temporarily out of stock”.

Our catalogue
We do not publish a paper-based catalogue, as our site is under constant revision and improvement, so any catalogue would be out of date before you received it.

Our daily newsletter inform you about our new products and special offers. You can easily unsubscribe to our Newsletters by digiting your email address without marking any boxes or by clicking on the unsubscription link at the end of each Newsletter.

Stock Alert
When an item is temporarily out of stock, you will see the words « Availability ». Clicking this button, you will receive an automatic email when the item comes back into stock.

Order and payment

Before your first order, you need to create an Account by clicking on « Login » located on the main menu accessible at the top of each page.

Your Account
In Your Account, you can access and change your registered personal details at any time and view the orders you placed.
You can vary your delivery address when it suits you. You can also suscribe to our Newsletters and Stock Alert.

To order
If you are finished selecting items, click the "Proceed to Checkout" button. You can also directly click on Order located on the top of each page.
We are unable to receive any order by phone or by fax.

Update order
It is not possible to update an ordered paid by credit card.
In case of payment by credit transfer, you can update your order with our help. Please send us the list of modifications you want to make to

Payment methods
You can choose from two payment methods.By credit card with the secure online payment system, SPPLUS by our bank Caisse d’Epargne or by Id-Tronics.
EIn case your online credit card payment fails, usually for technical reasons, you will receive an automatic e-mail to try another payment.
You can try another payment within 5 days after your first payment failed.
After this time, your order is cancelled and the items set back in stock.
Or By credit transfer :
Account name : Perles & Co
    IBAN number : FR76 1313 5000 8008 1138 5175 424
    (Caisse d’Epargne Albi Sainte Cécile)
    SWIFT code : CEPAFRPP313
Please reference your payment with your order number..
You can pay your order by credit transfer within 30 days after you placed the order..
After this time, your order is cancelled and the items set back in stock..

Items delivery

Order status
Our automated system will send tracking information directly to you via the email address you provided with your order. You can check the status of your order at any time by signing on your Order History clicking on My Account.

Delivery shipping
For further information, please click on our Delivery charges page.

Your satisfaction

Right of return
If for any reason you are not happy with an item in your order, you have the right to return all articles ordered.
Within 15 days from the day we receive them, we will refund you their price on your account. This amount will be automatically deducted from your next order.
We are not able to replace returned items because of the availability of our products.
Please reference your return with your name and address and your order number.
    Please return the goods with reference of your name, address and order number, to the following address :
    Perles & Co
    25, rue Henri Moissan
    81000 Albi FRANCE
For any further information, please contact us